UK CONSUMER FORM
Online purchase cancellation form
Use this notice to tell a trader clearly that you wish to cancel an eligible distance or off-premises contract. Check the deadline, exclusions and return instructions before sending it.
The PDF and your data stay in your browser.
What to check
- Check that the contract is covered by the cancellation rules and that no statutory exclusion applies.
- Identify the trader, the goods or service, the order or receipt date and the person who made the purchase.
- Send an unequivocal notice within the applicable period using a method you can evidence, then follow the trader’s return instructions.
Three steps
- 01Open the template and enter the contract, trader and customer details.
- 02Review the declaration and add a graphical signature only if the recipient accepts it.
- 03Download the completed PDF and send it to the trader using an appropriate traceable channel.
About this form
Does every online purchase have a 14-day cancellation period?
No. The rules contain exclusions and special cases, and the period may start on different dates. Check the contract and the current legislation before relying on this form.
Must I use this exact form?
Usually an unequivocal statement is sufficient, but the prescribed model form is a convenient way to provide the relevant information. Keep evidence of when and how you sent it.
Does CompilaPDF send the notice for me?
No. CompilaPDF creates the PDF locally in your browser. You remain responsible for sending it to the trader and for returning any goods.